Privacy Policy

1. Information We Collect
We collect only the information necessary to provide professional appliance repair services. This includes:
Contact Details: Name, phone number, and email address.
Service Address: The physical location where the repair will take place.
Appliance Data: Brand, model number, and description of the issue.
Communication Logs: Transcripts or summaries of interactions with our AI Receptionist or online booking portal.

2. How We Use Your InformationYour data is used strictly for business operations:Scheduling and confirming appointments.Sending service reminders or technician ETAs.Processing invoices and warranty tracking.Improving the accuracy of our AI assistant to better serve your inquiries.

3. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We only share data with essential service providers who help us operate, such as:Our AI communication platform (to process your calls and messages).Our scheduling and invoicing software.Payment processors (we do not store full credit card numbers on our local systems).

4. Security
As a locally owned business, we take your privacy seriously. We use industry-standard encryption and secure third-party platforms to ensure your service history and contact details remain protected.

5. Your Rights
You may request to view, update, or delete your contact information from our active service database at any time by contacting us through our online portal.

Simple Privacy Promise
"We treat your data like we treat your home: with respect. We only collect what we need to get the job done, and we never hawk your info to outside marketers."